🔊Audio Issues

If you are having audio issues, here are some steps that can help you troubleshoot these issues.

• Windows Audio Issues

• Mac Audio Issues (Coming soon)

Windows Audio Issues

🔊 Verify that your Volume Mixer volume is set to 100%

Make sure that your Volume Mixer volume is set to 100%. Sometimes the Volume mixer might be muted due to other software installed in the system. Let's double-check to make sure this is not the case.

1️⃣ Right-click the speaker icon on the taskbar at the bottom right of your screen.

2️⃣ Click "Open Volume Mixer".

3️⃣ Verify that your main output device is set to 100%.

4️⃣ Verify that your game/application audio is set to 100%.

🔊 Verify that you are using the correct output device

The most common audio issue is that the output device is not set to the correct option. This could happen automatically when installing drivers and software - or just because Windows feels like it. Make sure you're using the correct output device.

1️⃣ Right-click the speaker icon on the taskbar at the bottom right of your screen.

2️⃣ Click "Sound Settings".

3️⃣ You'll have a list of output devices to choose from. Select the correct output device.

You may need to experiment and try different output devices if the list is large. A common problem is that many output devices share the same name making it difficult to pick the right one at first try.

🔊 Update your audio drivers

Updating your audio drivers is one of the best ways to make sure your equipment has the latest and greatest. This can also help with certain DACs (Digital to Analog converter) that do not come pre-installed with the drivers.

1️⃣ Right-click the Windows icon on the taskbar at the bottom left of your screen.

2️⃣ Find "Device Manager" in the list and click to open it.

3️⃣ Right-click the arrow next to "Audio inputs and outputs"

4️⃣ Right-click the device and click "Update Driver".

5️⃣ Click "Search automatically for drivers".

Windows will then proceed to automatically search for drivers. If nothing pops up you could look up your PC's or motherboard manufacturer's website to get specific updated drivers for your device.